Orders, Shipping & Returns
Convertible Service is open from 8:30 AM to 5:00 PM Pacific Time, Monday through Friday. Our ORDER HOTLINE is available from 5:30 AM to 5:00 PM Pacific Time, Monday through Friday. You can contact us at (800) 333-1140 with any questions regarding your order. For Technical assistance, call our tech help line at (626) 285-2255.
IF YOU PERCEIVE A PROBLEM WITH A PART, IT IS ALWAYS A GOOD IDEA TO CALL AND TALK TO US. MANY TIMES THE NEED FOR RETURNING A PRODUCT CAN VANISH ONCE AN UNASKED QUESTION HAS BEEN ANSWERED. AND, OF COURSE, IF THE PROBLEM CAN’T BE HELPED OVER THE PHONE, WE WILL ISSUE YOU A RETURN AUTHORITY NUMBER AND EXAMINE THE PROBLEM PART WHEN IT ARRIVES.
Orders placed on our website Monday through Friday will usually ship on the the next business day. Orders placed between Friday at 2:00 PM and Sunday will usually ship on the following Monday or Tuesday. You will be notified if there is any delay in processing your order. It is our #1 shipping priority to send out your order as quickly and accurately as possible. If we have need of further information to properly process your order, we will contact you immediately. On Convertible Top or Top Boot orders, we will contact you to verify that we are providing the exact material and color that you are expecting. For all orders placed on our website, you will be sent an email confirmation after your order is placed, giving order information and and shipping status. After your order is shipped, we will provide the shipment tracking number by email. Further order information may be obtained by calling us from 5:30 AM to 5:00 PM Pacific Time, Monday through Friday at (800) 333-1140. Or email us at sales@convertibleparts.com with questions or comments about your order.
WARRANTY
All new parts guaranteed 1 year (or more as noted in part description); all reconditioned or used parts & labor guaranteed 90 days. We will repair or replace parts defective due to poor material or workmanship if they are returned, postage paid, within the warranty period, and accompanied by our invoice. No other warranty expressed or implied. We bear no liability for damages or labor resulting from product use, handling or failure nor delays or processing.
Non-warranty returns must be pre-authorized by phone within 14 days of receiving your order and are subject to a 15% restocking fee. Merchandise must be in the same condition as when received and accompanied by our invoice (or a copy).
RETURNS
Non-warranty returns must be pre-authorized by phone within 14 days of receiving your order and are subject to a 15% restocking fee. Merchandise must be in the same condition as when received and accompanied by our invoice (or a copy).
Prices are subject to change without notice
Convertible Service
1840 Floradale Ave
South El Monte, CA 91733
Order Hotline: 800-333-1140
Service Appointments & Tech Help: 626-285-2255
Email: sales@convertibleparts.com
Convertible Service began in 1982 when Paul Terry, the owner-operator, realized that he was better at repairing convertibles than he was at selling them. His home business of restoring convertibles for resale was not going well because of one thing. He was a lousy salesman. So he decided to advertise his expertise at convertible top mechanism repair, at least until a "real job" came along.
Well, by the mercy of God, there was a bigger need for this type of work than Paul imagined. God kept sending him more customers and teaching him how to be a good businessman, God, in His grace to all ignorant people, saw to it that none of Paul’s mistakes were terminal. The business has grown steadily (if not rapidly) over the years, moving several times, to more adequate facilities.
It has become the goal of Paul and his dedicated associates, Glen, Jan, Becky, and Larry to be of service to the good convertible owners of America (and the world) and the shops who serve them. They will continue to develop new products, like the ones in this catalog, to solve some of the problems of the convertible owner.
Through all of the changes which have taken place at Convertible Service, one thing has remained the same. Paul is still a lousy salesman.
But he does know a bit about your convertible top mechanism. You can call on him and he’ll help you. So will Glen, Jan, Becky, and Larry. That’s what we’re here for.
If your convertible works fine, but you have other problems (and don’t we all?) there is someone we can recommend to you without reservation. God. He has met all our needs (business and personal) here at Convertible Service, by giving us a relationship with himself through the death and resurrection of Jesus, His Son. You can call on Him and He’ll help you, too. That’s what He’s here for.